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APPLICANT DETAILS
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Customer Type
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Owner
Tenant
Applicant Name
Region
Al Wusta
Buraimi
Dakhliya
Dakhliya (Al Shabka,Al Zahia,Awaifiah,Ghabah,Nehaidah,Ras Jabal)
Dhahirah (Aswad,Masrooq,Hamra Al Drou)
Dhahirah (Ibri,Yangal,Dhank)
Musandam
Muscat
North Batinah
North Sharqiyah
South Batinah & Suwaiq
South Sharqiyah
South Sharqiyah (Masira,Khowaimah)
Area
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Adam
Al Ashkharah
Al Awabi
Al Dhafrat
Al Duqum
Al Hamra
Al Huqain
Al Kahal
Al Kamil
Al Mintrib
Al Sahliyyah
AL SHABKA
AL ZAHIA
Al-Rustaq
Amrat
Aseelah
Aswad
Awaifiah
Bahla
Barka
Barka 2
Bausher
Bidayah
Bilad Sait
Birkat Al Mouz
Bisya
Bukha
Buraimi
Dema & Tayeen
Dhank
Dibba
Fanja BidBid
Ghabah
Ghafat
Halban
Hay Al Saad
Hima
Ibra / Mudhairib
Ibri
Izki
J.B.B.Ali
J.B.B.Hassan
Jabal Al Akhdhar
Kalat AlAwamir
Karsha
Khaboura
Khassab
Khowaimah
Liwa
Madha
Mahada
Mahout
Manah
Masirah
Masrooq
Mudhaibi
Musanah
Muttrah
Nakhal
Nehaidah
Nizwa
Quriyat
RAS AL JABAL
Ruwi
Saham
Seeb
Shinas
Sohar
South Ghubra
Sumail
Sunaina
Sur
Surur
Suwaiq
Tanuf
Wadi Al Jahawir
Wadi Bani Khalid
Wadi Bani Rawaha
Wadi Mahram
Wadi Sijani Nidab
Yangal
Yiti
Email
Mobile Number
Electricity account number
Nationality
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Omani
Non Omani
Building Type
Domestic
Industrial
Commercial
Agricultural
Government
Tourism/Hotel
Unit Type
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Hostpital
School
Shop
Flat
Villa
Hotel
Farm
Factory
Other
Unit Type Other
Case Category
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Billing
CRT complaints
Meter Reading
Metering
Non Payment disconnection
Connection
Power supply
Prepaid
Health, safety, Security and Environment
Other Case Category
Case Category Details
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High Bill amount
Bills are not recieved
Bills are not consistant
Customers account is not credited
Incorrect Reading
Meter not read on time
New account first reading is not read on time
Meter not working
Inaccurate meter consumption calculation
Broken meter
Inaccurate Data
Payment not posted
Payment paid to the wrong account
Non-payment disconnection - Residential
Non-payment disconnection - Commercial
Non-payment disconnection - Government
Non-payment disconnection - Individual
Delay of service connection
Inspection report is not provided on time
Delay in complex connection process
Damage of customer household appliances
Customer is not notified about planned outage on time
Premise disconnected without notice
Reconnection is not done on time
Network Reliability issue
Customers simple complaint is not deal with on time
Customers complex complaint is not deal with on time
PIN not received even after paying
Lost the PIN token
Unable to recharge the meter
keypad of the HDU is not working
No display on the HDU
Unable to trace the HDU
Meter running very fast
Meter alarming
Meter giving error
Safety
Security
Complaints Details
ATTACHMENTS (File size limit is 3MB)
Bank Statement
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Meter Image
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Tenancy Agreement
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Copy of ID card / Copy of CR
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Other
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